Frequently asked questions

Opening an account at Woocasino is fast and easy. Just click the 'Sign Up' button in the top corner and fill in all the required information. After that, you'll receive an email with a verification link that needs to be clicked to verify your email address. Once your account has been verified, you can start playing right away.

The fastest way to reset your password is to click the 'Forgot Password?' link. You will then receive an email with a link to create a new password. In case you are unable to do it yourself, or you do not get the email, please contact our friendly support service either via LiveChat or by sending us an email to support@woocasino.com. We will sort it out for you as soon as possible.

Nowadays there are a lot of facilities that can help you with this matter. Online exchangers include, for instance, Circle.

Fair play is as important to us as establishing a trustworthy and longstanding relationship with every client. That is why most of the games that we offer are provably fair, which means all the game results are untampered with and can be verified by players on their own. Besides, we fully ensure that all the games comply with the requirements of RNG certification and our Curacao gaming license in terms of fairness.

Opening an account at Woocasino is fast and easy. Just click the 'Sign Up' button in the top corner and fill in all the required information. After that, you'll receive an email with a verification link that needs to be clicked to verify your email address. Once your account has been verified, you can start playing right away.

The fastest way to reset your password is to click the 'Forgot Password?' link. You will then receive an email with a link to create a new password. In case you are unable to do it yourself, or you do not get the email, please contact our friendly support service either via LiveChat or by sending us an email to support@woocasino.com. We will sort it out for you as soon as possible.

Unfortunately, you won't be able to change your email address after the registration.

Unfortunately, we do not allow this. Users can register only one account per user / IP / computer / household.

Just sign in, go into your personal profile 'My Account', then click the 'Add Currency' button and select a currency from the dropdown menu.

After adding another currency, simply click "Select" next to the currency that you want to be the active one.

Both your deposits and withdrawals can be made in the following currencies: USD, EUR, AUD, CAD, NOK, PLN, NZD, JPY, HUF, BTC, LTE, DOGE, BCH, ETH, USDT. Bitcoin is another payment method we offer, as that way, you can enjoy instant, easy, and secure transactions.

Believe it or not, deposits are quick like a flash! You can start playing all our games right after depositing.

It all depends on the currency and the method you choose. Some of them are free, but others come with a small fee. Please, visit our Payments page to get more information.

It depends on the payment method you choose. Usually, it varies between 10-20€ (or equivalent). Please visit our Payments page for more information.

We aim to provide the best payment service. That is why all your withdrawal requests are going to be processed in a blink of an eye, though there might be some cases when more time is required (up to 12 hours). Please, visit our Payments page to get more information.

The first thing you can do is check whether your transaction was completed. You can easily do it yourself by visiting BlockChain.info. NOTE: In general, Bitcoin transactions are instant most of the times, however, sometimes can take up to 40 minutes. Alternatively, you can contact our friendly support service either via LiveChat or by sending us an email to support@woocasino.com. We will do our best to sort it out for you as soon as possible.

Nowadays there are a lot of facilities that can help you with this matter. Online exchangers include, for instance, Circle.

Bonuses are extra money added to your balance. Bonus amounts depend on promotion terms, and all players have to meet wagering requirements before they can cash them out.

Just sign in, go into your personal profile 'My Account', and click on the 'Bonuses' tab. It displays all the information on active bonuses and their wagering requirements. If you need additional instructions, please, do not hesitate to contact our friendly Support Service either via email or Live Chat.

To be eligible for your welcome bonus, you have to make a deposit of at least €20 (or equivalent in other currency). Please, do not forget to type your bonus code into the bonus code field on the deposit screen and press 'Add'. The bonus will be automatically added to your account as soon as your deposit has been successfully processed.

Different casino games contribute differently towards meeting the wagering requirements. Please, visit our Bonus Terms and Conditions page to get more detailed information.

Please, visit our Bonus Terms and Conditions page to get more detailed information.

Fair play is as important to us as establishing a trustworthy and longstanding relationship with every client. That is why most of the games that we offer are provably fair, which means all the game results are untampered with and can be verified by players on their own. Besides, we fully ensure that all the games comply with the requirements of RNG certification and our Curacao gaming license in terms of fairness.

Sure! Woocasino offers its customers an opportunity to play in Demo mode. This feature not only allows you to play without any risk of losing real money but also gives you a chance to become a skilled and experienced player confident enough to play with real money at stake.

In case any technical problems occur while playing, some of your game rounds may stay unfinished. Usually, however, the round would be played on the server and the winnings, if any, would be paid into your account.

You must have Java, and the latest version of Flash installed on your computer if you want to play at Woocasino. You can download Java here: http://java.com/; and Flash here: http://get.adobe.com/flashplayer/ for free.
If it still does not work, there is a chance you may have lost the Internet connection. In such cases we recommend clearing cache/cookies, restarting your browser and/or PC and trying again. If after the steps above you are still having the same problem, please, contact our Support Service.

A screenshot is a snapshot of whatever is being displayed on your computer screen at the moment. It is saved as a file and can be easily uploaded or attached to emails.
In order to make a screenshot in Windows, just follow a few simple steps:
1) Click the window you want to capture. Holding down the Alt key, press the Print Screen key. The Print Screen key is in the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may vary slightly.)
2) Click Start, click Accessories, and then click Paint.
3) In the Paint window, click Edit, and then click Paste.
4) When the image appears in the Paint window, click File, and then click Save As.
5) In the Save As dialogue box, in the File name box, type a name for the screenshot, and then click Save.
6) Send the file by attaching it to the email addressed to support@woocasino.com, including all the additional information about the error. Alternatively, you can send a link to the uploaded image while chatting with a support agent via Live Chat:
1) Open your browser and type in http://postimage.org/
2) Go to http://postimage.org/
3) Choose an option - Select files to upload:
4) Find the saved file and upload it
5) Please make sure you choose size 1600-1200
6) Copy the first link on the list and send it to us
We appreciate your cooperation, as it helps us resolve all your issues quickly and more efficiently.

In case any technical problems occur while playing, some of your game rounds may stay unfinished. To finish the game, just go to the "My Account" page, scroll down to Unfinished Games area and click the " Cancel" link.

It surely is. Our website runs on 128-bit SSL (Secure Socket Layer) encryption and uses the most innovative PGP protocol to ensure safe and totally secure sensitive data transfer. You can rest assured that credit card numbers and personal details are going to be under the reliable protection of world-class professionals.

Yes, you will be required to verify your account upon request. Once you received a request, you will have two weeks to complete the verification.

Please, upload all the necessary documents straight into your personal profile. Once you have signed in, go to the Documents page to upload. Keep in mind that the maximum file size is 2MB. The accepted file formats are bmp, jpeg, jpg, png.

Yes. In case your documents do not comply with the law of Curacao, we will have to request to upload alternative documents or copies.

You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the Documents tab to see it.

Yes, you can. We provide you with a possibility to reopen your account after a certain time. To do so, please, contact our friendly support service either via LiveChat or by sending us an email to support@woocasino.com. We will deal with that as soon as possible.

Yes, you can close your account for good. Please note that you will be unable to reopen it or create a new account at Woocasino.
To have your account permanently closed, please, contact our friendly support service either via LiveChat or by sending us an email to support@woocasino.com. We will sort it out for you as soon as possible.